Terms of service

These Terms of Service ("Terms") govern your use of the Mongova platform — the website at mongova.com, the iOS and Android mobile applications, and all related services (together, the "Service"). By creating an account, making a booking, or otherwise using the Service, you agree to these Terms.

If you do not agree, please do not use the Service.

1. Who we are

Mongova is a Mongolian travel and hospitality booking platform operated by Ikh Khunnu Mongol Media LLC (the "Operator", "we", "us"). The Service connects travelers ("Tourists") with Mongolian hospitality providers — hotels, resorts, sanatoriums, tour operators, and related businesses ("Hotels" or "Providers").

For our data practices, see the Privacy Policy.

2. The Service

Mongova is an intermediary platform. We list Providers, accept bookings on their behalf, collect payment, and forward booking details to the Provider. The Service includes:

Browsing and searching Providers by category and location
Real-time availability and online booking
Online payment in Mongolian Tögrög (MNT) and, where enabled, international card payment
Booking confirmation, order numbers, check-in PIN codes
Reviews and ratings
Push notifications about your bookings

Mongova does not own, operate, or staff the Providers. The actual stay, tour, or service is delivered by the Provider.

3. Eligibility

You must be 18 or older to register and make bookings on your own. Users under 18 may use the Service only with the consent and supervision of a parent or guardian, and any booking must be made by the adult.

By using the Service, you confirm that you have the legal capacity to enter into these Terms.

4. Accounts

To book or list a business, you must create an account.

You must provide accurate, current information and keep it up to date
One account per person
You are responsible for keeping your password and login credentials confidential
You are responsible for all activity on your account
Notify us immediately if you suspect your account has been compromised

Mongova supports two account types: Tourist accounts (for booking) and Business accounts (for listing a Provider). The features available to you depend on your account type.

5. Bookings

When you book a Provider on Mongova:

The booking is subject to availability and to the Provider's own house rules
Your booking is confirmed only after payment is completed in full
Once confirmed, you receive an order number and a PIN code by email and in-app notification. The PIN code is shared only with you — not with the Provider. You will be asked for the order number and PIN at check-in
All booking communications (confirmations, reminders, receipts) are sent to the email address on your account
The Provider is responsible for honoring confirmed bookings

If a Provider is unable to honor a confirmed booking, Mongova will refund the booking in full and, where possible, help you find an alternative.

6. Payment

All online bookings on Mongova are paid through Mongova's payment processors:

QPay — for domestic Mongolian payments in Mongolian Tögrög (MNT)
Bonum — for international card payments, when this option is enabled for your booking

Mongova collects payment centrally — funds are received by Mongova and disbursed to the Provider after the stay, less any platform commission owed by the Provider. The price you see on the listing is the price you pay. Platform commission is paid by the Provider, not added on top of your booking.

We do not store your card number, bank account number, or CVV. Card data is handled by the payment processor under their own security standards.

7. Cancellations and refunds

You may cancel a confirmed booking and receive a refund according to the tiered schedule below, based on how far in advance of your check-in date you request the cancellation:

More than 72 hours before check-in: 100% refund
Between 24 and 72 hours before check-in: 50% refund
Less than 24 hours before check-in, or no-show: no refund

To cancel, contact Mongova support (see section 16) with your order number before your check-in date. Cancellations are reviewed and processed by our support team, and approved refunds are returned to your original payment method — typically within 5–10 business days, depending on your bank and payment processor (QPay or Bonum).

The cut-off tiers are calculated against the local check-in date and time of your booking. Changes to a confirmed booking (such as dates or guest count) are subject to availability and are handled by support on the same basis.

Separately, if a Provider is unable to honor a confirmed booking (see section 5), Mongova will refund that booking in full, regardless of the schedule above.

8. Reviews and user content

You may submit reviews, ratings, photos, and other content ("User Content") about Providers.

Your User Content must be your own, honest, and based on a real booking or experience
You must not post content that is illegal, defamatory, hateful, sexually explicit, deceptive, or that infringes someone else's rights
You grant Mongova a worldwide, non-exclusive, royalty-free license to display, reproduce, translate, and distribute your User Content within the Service and in related marketing of the Service
You retain ownership of your User Content
Mongova may moderate, edit, hide, or remove User Content that violates these Terms or that is reported by a Provider with a credible objection

9. Acceptable use

You agree not to:

Use the Service for fraud, money laundering, or any illegal purpose
Create fake bookings, fake accounts, or fake reviews
Scrape, copy, or reuse listings, photos, or pricing data for any competing or commercial purpose
Resell or repackage bookings or listings without our written permission
Attempt to access accounts, data, or systems you are not authorized to access
Interfere with the Service, send malware, or attempt to overload our infrastructure
Use the Service to harass, threaten, or harm other users or Providers

We may suspend or close accounts that violate this section, and we may report illegal activity to the authorities.

10. Provider obligations

If you list a business on Mongova, you also agree:

To provide accurate listing information, pricing, photos, and availability
To honor every booking confirmed through the platform
To maintain valid licenses and to comply with all applicable Mongolian laws (including tax, hospitality, and consumer protection law)
To pay platform commission and any applicable subscription fees in accordance with your separate Provider agreement
That Mongova may suspend online booking for your listing if invoices are unpaid or if you repeatedly fail to honor confirmed bookings

11. Intellectual property

The Mongova name, logo, design, code, and original content are owned by Ikh Khunnu Mongol Media LLC and protected by Mongolian and international intellectual property law. You may not copy, modify, distribute, or create derivative works from the Service without our written permission.

User Content remains owned by the user who submitted it, subject to the license described in section 8.

Provider listings (logos, photos, descriptions) are owned by the Provider and used by Mongova under license from the Provider.

12. Disclaimers

The Service is provided "as is" and "as available". We do our best to keep the platform accurate, secure, and reliable, but we make no warranties that:

Listings, prices, or availability will always be accurate (Providers manage their own listings)
The Service will be uninterrupted or error-free
A booking will result in a stay or experience that meets your personal expectations
A Provider's safety, hygiene, or service quality is guaranteed by Mongova

Mongova conducts basic vetting of Providers, but the Provider — not Mongova — is responsible for the actual hospitality service, premises, safety, and conduct of staff.

13. Limitation of liability

To the maximum extent permitted by Mongolian law:

Mongova's total liability to you for any claim arising from a booking is limited to the amount paid for that booking
Mongova is not liable for indirect, incidental, consequential, or punitive damages — including lost profit, lost data, missed connections, or trip disruption — arising from your use of the Service
Mongova is not liable for the acts or omissions of Providers, payment processors, or other third parties

Nothing in these Terms excludes liability that cannot be excluded under Mongolian law.

14. Indemnification

You agree to indemnify and hold Ikh Khunnu Mongol Media LLC harmless from any claim, loss, or expense (including reasonable legal fees) arising out of:

Your breach of these Terms
Your User Content
Your misuse of the Service
Your violation of any law or any third party's rights

15. Governing law and disputes

These Terms are governed by the laws of Mongolia. Any dispute arising from these Terms or from your use of the Service will be resolved in the courts of Mongolia, unless mandatory law gives you the right to bring proceedings elsewhere.

We encourage you to contact us first — most issues can be resolved without formal proceedings.

16. Contact

For questions about these Terms, account issues, or booking disputes:

Mongova operator (Mongolia): munkhod.ch@gmail.com
Platform support: ubwebdevelopers@gmail.com

Please include your registered email address and, where relevant, your booking order number so we can find the right record.

17. Changes to these Terms

We may update these Terms from time to time. For material changes, we will notify you by email or by an in-app banner before the changes take effect. The "Last updated" date at the top of this page always reflects the current version. Continued use of the Service after a change means you accept the updated Terms.

18. Effective date

These Terms take effect on 27 May 2026.